Refunds and cancellations
This notice applies when a seat or hour block has been confirmed and paid off this website. The public catalogue is informational only.
Eligibility
A full refund is available if you cancel a Platform Atlas seat in writing at least 14 days before the first Thursday live session. Signal Notebook purchases may be refunded within 14 days of payment if the templates have not been downloaded from the private link we send after confirmation.
Timeframe for asking
Send the request to hello@workspace-anchorcore.digital. We treat the timestamp of that email as the request date. Postal requests to 19 High Street; City: Ashby De La Launde; Zip code: LN4 5RX; Country calling code: +44; Country: United Kingdom are accepted but slower.
Full or partial refunds
After the first live session, unused remaining weeks of a Platform Atlas seat may be refunded at 55% of the unused week value, calculated against the catalogue fee you actually paid. Release Room hours already delivered are not refunded. Unused prepaid hours are refunded in full if cancelled 48 hours before the booked slot.
Non-refundable items
Bank transfer fees you incurred, printed materials you asked us to post, and private marking of a pack already returned with comments are not refundable. Cohort mailing-list access after a completed studio is a courtesy and has no cash value.
Process
Write with the invoice number, the seat name, and whether you want a cancellation or a date move. We confirm in writing, then instruct the original payment rail. We do not offer store credit as a default; you may ask for a moved cohort instead of money.
Processing time and method
Approved refunds are sent within 14 UK working days, using the same method as the original payment where the bank still allows it. If that rail is closed, we will ask for an alternative UK account in the invoice name.
Cancellations by the studio
If we cancel a cohort, you receive a full refund or a seat on the next sitting, your choice. If we move a Thursday by fewer than seven days and you cannot attend, unused live weeks are refunded under the partial rule above.
Exceptions
Statutory rights under the Consumer Contracts Regulations remain where they apply to distance contracts with consumers. Nothing here removes those rights. Business invoices may follow the written enrolment note if it sets a different commercial term.
Contact for refund requests
Email hello@workspace-anchorcore.digital or telephone 078 3922 1188 on UK working days.